- Larry Bernier Continued she had to know about my condition, not stop me from telling her and lecturing me on the dangers of addictions. Which she also did with vehemence.
The simple fact is I am addicted under doctors orders, it is that or try to live with cri...See More 
Larry Bernier I go down stairs to find that the medications and bandages prescribed by Dr. Phat were not prepared and was simply told that the pharmacy was closed....VERY PROFESSIONAL! (That is sarcasm).
I then have an even greater time when I ask Mr. Genius at the emergency reception for my passport. He says I cannot have it unless I pay..well I saw this one coming hours ago.
I simply told this moron that I would be spending the night in one of the E.R. rooms as I could not get into a hotel without a passport.
He told me the letter of credit had not arrived, (In fact it had )so I could not have my passport. I told him I had to sleep some where so it might as well be here.
I relayed the story about me telling the first idiot that I could NOT POSSIBLY PAY AT THAT TIME, and genius number 1 (remember him ?) from a long time ago told me it was no problem just change the date. Of course it would not be a problem for HIM, he would be out having dinner when I came back.
So, I went into the E.R. and went to sleep.
Now everybody in the E.R. is completely befuddled. Brain freeze on the part of about ten people on your staff.
Finally I called Dr. Tran as I had no where else to go, he came and sorted these idiots out. I was given my passport back. NOT ONCE WAS THERE AN APOLOGY or acknowledgement of responsibility
on the part of ANY of your staff involved in this comedy show. Dr Phat did make a sincere attempt to put things right, but this type of behavior cannot be tolerated. I wish no harm to Dr. Phat as a result of me reporting the truth.
This is only an overview ! The whole thing if told would take ten pages, and this was a simple out patient procedure.
Now lets have a look at your facility....
When I came into the E.R. I asked to use the toilet. I was directed to a toilet with no paper, or soap in the dispenser so I used the women's.
After being examined by Dr. Tran, I asked if I could wash my feet as I did not want to subject Dr. Phat to the stink of my feet.
I was directed to the men`s room. I told the E..R. staff that there was no soap. They looked at me like I had three heads for requesting soap !
None was procured so I took the soap from the women`s facility.
Washing my feet with cold water, while sitting on a toilet in a men`s room, with no basin, no place to hang my pants, no scrub brush, using the soap that I took from the ladies room with people standing out side the door waiting to use the facility is hardly comfortable nor indicative of a well prepared facility.
Now I would suggest you have a walk around your facility with your eyes open, as a patient who is supposed to be in a first class facility would.
The place looks almost as shabby and as pieced together as many provincial hospitals I have been in. Everything is dingy and needs a fresh coat of paint.
The doors have never been painted and have the factory galvanizing finish, which is indeed there to accept paint.
The staff overall have a shockingly low level of English comprehension, the most stunning example was the anesthesiologist, simply because she is a DOCTOR in a purported world class facility.
I have been in many hospitals in Asia, and I have had plenty of this sort of stupidity, but at the least when I was paying top dollar there was somebody around to make sure there was soap and paper in the bathroom.
Would I use your facility again ? In a word no, and I will be more then happy to share this with the world..... I would only use your facility for access to Dr. Tran who was great and Dr. Phat who was also very professional.
Given any other choice I will be on a plane to Bumrungrad, even though they started to do x-rays on me and I had to stop them and remind them to give me some protection from radiation.
At least, and at the very least, every single doctor speaks perfect English, answers questions, does not begin to lecture me about a medical history she was unable to comprehend.
They even have soap and paper in the toilets.
I welcome your thoughts on these issues.
Your requests for clarification of any issue I have raised here are most welcome and can be answered in exquisite detail, as my mind is sharp as a razor when I am well and truly angry.
Or perhaps an apology, or heaven forbid some plan of action to correct the outlined deficiencies would be very well received.
With utmost sincerity.- Larry Bernier In reply I got this...
I think you should see a psychiatrist
Jean-Marcel Guillon (Dr.)
Chief Executive Officer 
- Robert Bicknell Larry, you're expecting sympathy and an apology from a French doctor? You'd have better luck getting free food in a Chinese restaurant.
- Robert Bicknell Ok, my FV story from years ago. I needed a CT SCAN with contrast on my shoulder. They made me wait two hours. Then finally got me prepared. They missed with the contrast needle (which is 4 inches long and needs to penetrate the joint). For one hour they tried to position the needle correctly. Complete imbeciles.
Tarrin Buttimer Larry Bernier I experienced many of the things you described also. At one point I also began explaining my past medical history to various doctors. Each statement was met with 'aha, yes go on'. I started making up words and using a variety of foreign languages to call them idiots and other things. I would then ask them to explain to me what I had just said. That's when they'd walk off without saying a word.
Although Dr Phat is a great surgeon and a good communicator, he is of high intelligence and would be well aware of all the issues. Yet he turns the other cheek and remains part of the team. I'm sure it must be the cash in hand bonus that does it.
Kevin Raison Holy shit that.... is so beyond unbelievable, terrifying really. Thank you for the warning. I live in Hanoi and work in Vinmec hospital which is great, competent, professional. We hear terrible stories from the French hospital up here as well but.... nothing like you mentioned. More people should see this. Best of luck to you. Hope you get better, and stay that way.
Charlie Wallace Tarrin Buttimer wasnt trying to attack you just speculating why it still attracts customers despite its reputation.- Tarrin Buttimer Charlie Wallace apologies if it came off as a retaliation comment. I didn't mean it that way. I've deleted it after rereading it and seeing your point.
Matthew Underwood In among the bi annual fv shitstorm (for the record: been twice, surgery once, no problems) I just thought I would give a plug for the absolutely brilliant service I received at the beginning of the year at City International Hospital. It's way out in the boonies, but an amazing facility with superb doctors and service to rival some resorts. Should something befall me again, I'm heading straight there.- Tarrin Buttimer All of these comments are motivating me more and more to put together a website with a list of hospitals and what they specialise in. Perhaps with an embedded map to aid people in times of trouble.
If my friends and I had that type of information at hand while I was lying on the side of the road surrounded by people who helped the strange whitie with broken Tiếng Việt, I'd be a happier man today. - Robert Bicknell Anywhere in VN, Vietnam medical practice is safest bet. For hospitals, many good local ones, but for surgery Viet Duc in Hanoi, Cho Ray in Hcmc.
Nguyen Tuan Duong Vietnam hospitals always are crowded. They often treat locals like crap but since you're all expats with, you'll have special treatment.
The docs especially surgeons have amazing skill. They have countless operations to practice and sharpen their skill. No one sues them when they make mistakes so they don't hesitate.- Robert Bicknell Docs in Vn hospitals might not have all the latest gadgets to play with, but they make the most of what they have. Don't discount them. They're good!
- Tarrin Buttimer Robert Bicknell very true. They have most likely seen and dealt with things that a lot of Western doctors never come across. During my uni days I had a few mates that did medicine. They all did a stint in south East Asia to learn from local doctors.
If only I knew where to tell the taxi driver to go. If only I'd been smart enough to research all the local hospital info over the past few years. 
David Carroll My wife's cousin is a VN doctor. He once pulled a fish bone deep out of the throat of my little nephew with some chop sticks that looked like they were 1/2 way in. His books were pretty new and were Viet versions of medical books in English. And he had a lot of online stuff too. Govt. doctors definitely don't do it for the money. When he graduated, he made less then most ESL teachers for a long time. And probably doesn't make much more now.- Robert Bicknell Like I said, Vietnam medical practice is my first choice since the day they opened. I have known Rafi Kot for 20 years. His team saved my life on three occasions. I trust them to put me in the right hospital if it comes to that.
- Robert Bicknell Coincidentally enough, I am at family medical in Hanoi right now with a tube in my arm... Dehydration
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